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Return Policy

KINTO stands behind the quality of everything we sell, and we hope you're happy with your product. Our policy is to issue a refund for qualifying merchandise returned in original, unused condition within 30 days of your order date. Items that arrive damaged are covered by our Warranty Policy.

If you're unsatisfied with products you purchased from KINTO, you can return your item(s) as follows:

  • Items purchased online can be returned online within 30 days of your order date.
  • You must have an original invoice number to complete your return.*
  • Items must be unused, in their original packaging.
  • Items purchased at a third party or reseller must be returned to that store and are subject to its return policy.
  • Items purchased online cannot be returned in store.
  • At the moment, we cannot accept returns from Mexico.

*If you don't have your order number, or you received the item as a gift, please contact customer service through our contact form so we can help you find it.

How do I return?

  • Go to kintous.myreturnscenter.com, enter your order number and email address, and click Find your order.
  • Follow the on-screen instructions and select the items you want to return.
  • You'll receive a confirmation email with shipping instructions.

Damaged or wrong item

If your order arrived damaged, please let us know within 7 days of delivery, as described in our Warranty Policy.

If we shipped you the wrong item, please don't use the returns portal. Contact us through our contact form with your order number and a photo of the item you received, and we'll arrange the return for you.

Good to know

If you changed your mind about a purchase, you can still return your order, but you're responsible for the shipping cost to the Return Center.

All returned products must be securely wrapped. Returns damaged because of inadequate packaging will not be approved. You're responsible for the package arriving at our warehouse, so we recommend shipping with a trackable carrier.

Returns received during a given week (Monday–Friday) are processed and credited the following week, after inspection. Please allow 5–10 business days for your return to reach our returns facility before processing begins.

We do not accept exchanges at this time. To exchange an item, return the original item and place a new order. We suggest placing the new order first, to make sure the item you want is in stock.