IMPORTANT MESSAGE: Please note that during these difficult times our Distribution Center is working with a limited team to ensure a safer working environment. At the same time our E-commerce saw an increase in volume, and these two factors are creating some delays in processing our orders. We apologize for the inconvenience this situation may cause.
About KINTO
KINTO is a Japanese brand that develops coffeeware, teaware, tableware, and lifestyle accessories valuing the balance between usability and aesthetics. Learn more in our ABOUT page.
Product Care & Maintenance
Variations may occur in product shape, color, and texture due to the nature of the material and manufacturing process. We celebrate subtly varying expressions among different pieces as their charm and beauty.
We sell replacement parts for some products on our SPARE PARTS page.
Brass
Since the LUNA plate is made of brass, the colors and texture will naturally change over time due to being in contact with the air. Below are tips on cleaning the brass plate.
1. Wipe the surface of the brass plate clean with a cloth.
2. Soak the brass plate in vinegar for 3 minutes.
3. Take the brass plate out and wipe it clean with a soft cloth.
4. Wash with water and wipe with a cloth. Make sure to wipe well since any remaining moisture can cause stains and rusts.
Porcelain
KINTO's porcelain products are dishwasher and microwave safe.
For long use, please handle with care. When using in the microwave, do not overheat or heat without water. Avoid using abrasive cleansers or steel wool when washing by hand.
Please see each product page for extra information.
Depending on the type of glaze, products may take on variegated texture on the surface. This is a unique effect called yo-hen in Japanese, and it is a color transformation that appears on the porcelain after firing in the kiln. If pieces are from different production runs, they may also take on slightly varying shades of color.
After use of metal utensils, gray marks may become noticeable on the surface of tableware. These are called metal marks, and they are caused by the friction between porcelain and metal. If the porcelain products have clear glaze, these marks are not easily noticeable. In light color or matte glaze products , they may become more apparent.
The marks are traces of metal that can be removed. We recommend using a soft cleanser such as Bar Keeper's Friend and gently rubbing with a wet cloth or sponge.
Glass
KINTO's glassware products are dishwasher safe. When putting in the dishwasher, please store it in the upper basket to avoid force and weight applied to it. Avoid using abrasive cleansers or steel wool when washing by hand. If the product is made of heat-resistant glass, it is also microwave safe. Do not overheat or heat without water.
Please see each product page for extra information.
No, due to characteristics of the material and manufacturing process, some glassware may contain tiny air bubbles and dots. However, they do not affect the quality of the product.
With KINTO's heat-resistant glassware, we note that the "maximum temperature differential" is 120°C/248°F. This means that when the glass is cooled or heated rapidly, it can tolerate without breaking if the sudden temperature change is within the range of 120°C/248°F. This does not mean that 120°C/248°F is the maximum temperature limit.
Glass teapots cannot be used on direct fire. However, UNITEA one touch teapot can be used with tea light candles.
Wood
KINTO's products made of wood are not recommended for the dishwasher.
After use, please clean the surface of the product with dry or tightly wrung out dishcloth. Avoid direct sunlight, dry well after use and store in a dry place. Do not soak in water or place near open flames.
Due to the characteristic of natural wood, there may be variances in the color and grain patterns.
Please see each product page for extra information.
Plastic
KINTO's products made of plastic are dishwasher safe. They are not recommended for the microwave.
When putting in the dishwasher, please store it in the upper basket to avoid force and weight applied to it. Avoid using abrasive cleansers or steel wool when washing by hand. Do not place near open flames.
Some products may have thin lines on the surface, or slight roughness on the surface due to steps in the manufacturing process such as molding and polishing.
Please see each product page for extra information.
Yes, all of KINTO's products are BPA free.
Stainless steel
KINTO's vacuum insulated stainless steel tumblers are not safe for use in the microwave, oven, or dishwasher as it may affect the insulation technology. We recommend hand washing.
For other stainless steel products, they are dishwasher safe. They are not safe for use in the microwave.
Avoid using abrasive cleansers or steel wool when washing by hand. To prevent rust, we recommend washing and drying well after use. Store it away from other metals.
Please see each product page for extra information.
Please do not put in dry ice or carbonated beverage as the product may expand and break. You can use it with dairy products, fruit juices, and sports drinks but we recommend not leaving the drink inside for too long as it may spoil or cause rust on tumbler.
Please avoid using chlorine bleach as it may cause rust. In the case you find rust-like spots inside the tumbler, we recommend the following steps to clean: 1) Fill the tumbler with warm water and citric acid in the ratio of 10:1, 2) Wash with a soft sponge after soaking for 2-3 hours, 3) Rinse well.
KINTO's pour over kettles are not induction compatible due to the size of the bottom diameter. The kettle has a bottom diameter of 90mm, and this does not meet the base diameter of standard induction cooktops. The kettle can be used on direct fire. Please remember to adjust the flame so that it does not heat the handle.
Orders & Shipping
Please contact us at info@kinto-usa.com with your name, order number and requested change. If your order has not shipped, we will do our very best to accommodate your requests.
Please note that our Customer Service is open from Monday to Friday from 9:00am - 5:00pm PST. Any request received on weekends will answered on Mondays.
It usually takes 2 business days to process your order. After your order is shipped out, delivery will take approximately 3-4 business days for Western USA and 5-6 days for Eastern USA. Please note that order processing and shipping time may differ during Holidays and busy seasons.
You can check the status in your shipping confirmation email or in your Account page. If you have not received a confirmation email or cannot login to your Account, please contact info@kinto-usa.com.
Please note that our Customer Service is open from Monday to Friday from 9:00am - 5:00pm PST. Any request received on weekends will answered on Mondays.
Only a packing slip will be included in the package, so you don’t have to worry about the receiver seeing the price. Currently we're unable to offer gift wrapping.
We can ship to Mexico. Please note that customers are responsible to pay all eventual applicable VAT and Duty at the time of delivery.
Under the USMCA agreement all Mexican customers will now shop duty and tax-free for products worth $100 or less.
While we understand a product might not be the perfect fit for you once it arrives, we hope that you can find the right product at a first try to lessen the ecological impact of the returns shipping. If you are unsure about something when buying a product, please reach out to us ahead of ordering and it will be our pleasure to assist you. For any other questions about returning, please refer to our Return Policy.
